Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Publisher Success Manager at Ogury supporting and growing publisher partnerships in Japan. Ensuring smooth technical operations, performance delivery, and high-quality publisher experiences in adtech.
Responsibilities
- Own day-to-day publisher technical support and issue resolution
- Act as the main bridge between Japanese publishers and global technical / product teams
- Handle technical escalations related to header bidding, ad delivery discrepancies, and policy requirements
- Monitor and analyze publisher performance, delivery metrics, and compliance-related requirements
- Working with publishers to maximise revenue and increase up-selling with our publisher partners
- Manage ongoing communication and relationships with publishers in Japan to ensure smooth operations and execution
Requirements
- Solid understanding of digital advertising and publisher monetization models
- Strong analytical and problem-solving skills, especially in investigating delivery or discrepancy issues
- Ability to clearly explain complex technical topics to non-technical stakeholders in Japanese and English
- Experience managing multiple stakeholders across publishers and internal global teams
- High level of ownership, execution mindset, and ability to work independently in a fast-paced environment
Benefits
- Competitive compensation package
- Flexible approach to working hours and location
- Medical plan coverage
- Generous holiday and leave allowance, in addition to national holidays
- Keeping our Ogurians happy and healthy is a priority for us, so we offer access to both physical and mental health and wellbeing resources
- And more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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