Customer Success Manager leading a team for trial enablement and adoption in law firms. Collaborating with Sales, Marketing, and Product for enhanced customer engagement and onboarding strategies.
About the role
- Publisher Success Manager ensuring success of premium APAC and Australian publishers at Ogury. Analyze performance, build partnerships, and collaborate with technical teams for effective implementations.
Responsibilities
- You will carefully measure and analyse the evolution of our Publishers' performance on a day to day basis and provide recommendations so as to build long-term partnerships
- Managing a portfolio of top Publishers, you will be tasked with providing a great service and creating opportunities to drive further revenues and partnerships
- Provide end-to-end customer service for all client needs including regular performance reviews on a weekly, monthly, and quarterly basis for top tier clients.
- Develop a good understanding of technical aspects of our products to be able to onboard our Publishers successfully.
- Work with stakeholders in the supply and product teams in order to prevent churn on our products.
- Work directly with our internal technical teams and publisher's technical team to ensure successful implementation.
Requirements
- Fluent speaking in English and Mandarin
- Previous experience in managing partnerships, previous experience in managing Publishers is highly beneficial
- Proven capacity to develop and retain customer relationships
- You will be commercial, and have examples of upselling and growing customer accounts
- You are able to troubleshoot issues and have a data driven solutions based approach with your clients
- Strong understanding of Internet advertising (account set up, inventory and header bidding technologies, mediation platforms, etc)
- You like to be autonomous, and work as a team.
Benefits
- A competitive compensation package
- Flexibility in working hours and location
- Monthly health allowance
- Generous holiday and personal leave allowance, plus national and local holidays
- Keeping our Ogurians happy and healthy is a priority for us, so we offer access to both physical and mental health and wellbeing resources
- And more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager leading a team for adoption of legal tech solutions. Collaborating across departments to enhance customer experiences and drive engagement in the legal industry.
ServiceNow CSM Architect leading optimization of customer management solutions in utilities. Collaborating across teams for innovative solutions that enhance customer engagement.
Customer Engagement Manager for ABRAMS, managing email and lifecycle marketing programs. Collaborating with eCommerce & Engagement team, focusing on customer segments and journeys.
CRM Back Office Architect to design and implement CRM solutions for a roadway system's digital transformation. Collaborate with cross - functional teams and serve as SME for CRM and Account Management solutions.
Customer Success Consultant managing National Accounts for Southern Glazer's, focusing on customer service and compliance. Building relationships and understanding digital needs of clients in beverage distribution.
CRM Specialist implementing strategies to enhance client relationships in real estate projects. Focus on optimizing sales funnel efficiency and improving client conversion rates in a dynamic growth environment.
Customer Success Executive managing customer journeys from onboarding to renewal at Hurree. Focus on driving product adoption and strategically improving customer satisfaction for their SaaS solution.
Manager leading Customer Success initiatives at Notion, boosting adoption and retention for a collaborative platform. Driving team performance while mentoring and scaling Customer Success operations.
Providing operational support as a CRM Analyst at FMU. Handling user inquiries and data management tasks in HubSpot.