Customer Success Manager managing customer portfolios at preezie. Improving customer experience and retention with a hybrid work model in Australia.
About the role
- Provide technical support and act as the main liaison between French publishers and global technical/product teams to resolve issues and drive performance. Focus on maximizing publisher revenue through analysis, compliance monitoring, and upselling.
Responsibilities
- Own day-to-day publisher technical support and issue resolution.
- Serve as the primary liaison between French publishers and global technical and product teams.
- Manage technical escalations related to header bidding, ad delivery discrepancies, and policy compliance.
- Monitor and analyze publisher performance, delivery metrics, and compliance requirements.
- Work with publishers to maximize revenue and drive upsell opportunities.
- Maintain ongoing communication and relationships with publishers in France to ensure smooth operations and execution.
Requirements
- Solid understanding of digital advertising and publisher monetization models.
- Strong analytical and problem-solving skills, particularly in investigating delivery and discrepancy issues.
- Ability to clearly explain complex technical topics to non-technical stakeholders in French and English.
- Experience managing multiple stakeholders across publishers and internal global teams.
- High level of ownership, an execution mindset, and the ability to work independently in a fast-paced environment.
Benefits
- Competitive compensation package.
- Flexible working hours and location options.
- Comprehensive benefits coverage.
- CSE benefits.
- Generous holiday and leave allowance in addition to national holidays.
- Daily meal vouchers.
- Strong focus on employee wellbeing, with access to physical and mental health resources.
- And more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager II at RapidScale driving customer relationships and managing cloud service performance for technology solutions. Advocating for customer success and addressing their needs proactively.
Senior Customer Success Manager focusing on client migrations and onboarding at S&P Global. Lead customer engagement and relationships across global strategic accounts.
Lead the Delivery & Customer Success team at Optiml, ensuring client value through complex software implementations and efficient operations. Executive collaboration for enterprise clients in real estate and energy.
Customer Success Manager serving as primary contact for eye care practitioners. Overseeing onboarding, training, and technical support while ensuring customer satisfaction with WAVE’s software.
Customer Success Specialist coordinating customer journeys and resolving issues for European clients. Engaging with technical teams to support CSMs in customer success initiatives.
Customer Success Team Lead maximizing customer engagement and operational effectiveness on Clutch's platform. Overseeing customer retention strategies and mentoring team members in a hybrid work environment.
Customer Success Representative providing support for French and English speaking users. Guiding users through the platform and resolving issues in a hybrid environment.
Manager executing VMware Customer Success initiatives at SHI, focusing on VCF adoption and retention. Collaborating across teams to enhance customer value and drive successful outcomes.
Senior Customer Success Manager managing Enterprise and SMB clients at Relo Metrics. Focused on client retention and revenue growth in the sports sponsorship data solutions sector.