Medical Support Specialist on the Pre - Employment Medical Team scheduling and coordinating medical exams and tests. Providing administrative support and communications with candidates, medical providers, and internal teams.
About the role
- Customer Service Supervisor leading a team of representatives in Sherburne NY. Supervising staff, conducting reviews, and managing team performance in a hybrid role.
Responsibilities
- Supervise and lead a team of customer service representatives
- Conduct performance reviews and develop Personal Improvement Plans
- Handle difficult phone calls and mitigate volatile situations
- Assist in achieving corporate and divisional goals
- Identify opportunities for departmental improvement
Requirements
- High School Diploma
- 2 years in service field
- Working knowledge of a call center environment.
- Working knowledge and understanding of claims, underwriting and accounts.
- Intermediate personal computer skills.
- Flexible working in a fast pace environment.
- Excellent listening and verbal and written communication skills.
- Strong decision-making skills.
- Strong problem-solving skills.
- Team building and coaching skills.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible working arrangements
- Professional development
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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