Customer Care Agent providing support for customers in a hybrid role. Responsible for resolving inquiries and ensuring high customer satisfaction.
About the role
- Customer Love Agent for Next Level Coffee ensuring empathetic customer experiences and support. Collaborate with teams and build lasting relationships while handling customer inquiries.
Responsibilities
- You are the human voice and the heart of our customer experience
- Provide empathetic customer advice and assist with purchasing decisions
- Handle customer inquiries regarding orders, delivery, and technical questions
- Build long-term customer relationships and collaborate with other teams to improve the customer experience
Requirements
- 1–2 years of experience in customer service or direct customer-facing roles
- Initial exposure to the coffee industry or the hospitality sector (ideal)
- Communicative and empathetic personality
- Enjoy interacting with our community
- Experience with AI-powered tools
- Fluent in German and English
- Organized and responsible approach to work
Benefits
- Fitness program
- Childcare/kindergarten subsidy
- Coffee supply for home use
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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