Administrative Assistant role at PETRONAS managing customer relations and sales support operations including order processing. Requires strong interpersonal skills and proficiency in Office tools.
About the role
- Communications Administrative Coordinator providing operational and administrative support for Novo's Communications Team. Managing communication systems and ensuring the effective execution of strategies.
Responsibilities
- Provide administrative and operational support to the Communications Team, including coordination of team processes, tracking action items, and maintaining communication infrastructure and tools used in campaigns and initiatives.
- Administer the organization’s email communication systems, including campaign setup, scheduling, list segmentation, quality review, automation management, and coordination of internal approval processes.
- Track, analyze, and report on communications performance, including campaign results, experiments, and key performance indicators to support ongoing learning and strategic improvement.
- Receive and triage incoming phone and email inquiries to Novo, responding to general questions and ensuring ministry partners and contacts are connected with the appropriate staff member.
- Maintain and manage audience data across communications platforms, including list preparation, data updates, contact management, and process improvements to support accurate and effective communications.
- Support the implementation and administration of social media and digital communication initiatives, including managing audience datasets, coordinating campaign elements, and assisting with paid digital advertising efforts.
Requirements
- A bachelor's degree and work experience in Communications, Marketing, or related field, plus a minimum of 1-2 years of direct experience in a ministry or nonprofit environment is preferred.
- An associates degree with a minimum of 3 years of direct experience will be considered.
- Strong written and verbal communication skills with the ability to interact effectively with internal teams, ministry partners, and external stakeholders.
- Demonstrated ability to manage multiple projects, priorities, and deadlines with strong organizational skills and attention to detail.
- Proficiency in digital communication and business software systems, especially with Excel or other spreadsheet software and email marketing platforms (experience with Mailchimp preferred).
- Also CRM databases, and productivity tools, with the ability to learn new systems quickly.
- Ability to work independently with initiative and sound judgment while collaborating effectively in a team environment.
- Experience evaluating processes and workflows and contributing to improvements that increase efficiency and effectiveness.
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