Retail Sales Consultant enhancing customer telecommunications experiences. Helping customers find tech solutions and promoting Telstra’s services while achieving sales targets.
About the role
- Customer Care Technical Lead managing end-to-end technical activities in telecom. Ensuring network stability and operational execution while leading escalated technical cases.
Responsibilities
- Manage end-to-end technical activities across customer projects.
- Ensure network stability, risk mitigation, and smooth operational execution.
- Provide expert guidance on upgrades, acceptance testing, fault management, and early-phase deployments.
- Support knowledge transfer initiatives, review technical documentation, and contribute to continuous improvement across processes and solutions.
Requirements
- A Bachelor's/ Master's degree or equivalent with expertise in SDM domains (HLR/HSS/UDM/NDS/EIR)
- Proven experience leading end-to-end technical activities, escalations, and complex troubleshooting including tracing, debugging, and RCA.
- Excellent customer-facing communication and leadership skills.
- Good capability in project planning, technical risk analysis, resource coordination, and multi-vendor environment management, including HW/SW upgrades and preventive care.
- Experience working with PM@Nokia methodologies, BG/BL guidelines, and supporting early-phase product activities such as releases, trials, and pilots.
Benefits
- Health insurance
- 401(k)
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Student trainee in Customer Support for CUBE Bikes, processing customer support requests and documentation. Requires service - oriented communication and collaboration skills.
Werkstudent im Customer Support für CUBE Bikes, Marktführer im E - Bike - Segment. Bearbeite Supportanfragen und dokumentiere Kommunikationsverläufe bei flexibler Arbeitszeit.
Application Support Specialist responsible for processing permit applications at Sunshine Enterprise. Engaging with customers and ensuring accurate data handling while delivering top - notch service.
Customer Support Specialist offering excellent service in Athens, Greece, or remotely. Handling inquiries via phone, email, and chat, ensuring high customer satisfaction.
Customer Support Agent providing service to German - speaking clients in Athens. Working remotely or onsite with thorough training and relocation assistance available.
Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
Ensuring customer cylinder balances and rental bills are accurate as Customer Experience Cylinder Control Specialist at Airgas, an industrial gas supplier. Collaborating with several teams for effective operations and problem resolution.
Customer Service Specialist acting as a liaison between customer service and lab operations. Providing comprehensive support for lab - related inquiries for veterinarians and veterinary staff.
Marketplace Customer Service Specialist providing support for online marketplaces like Amazon, eBay, and Walmart. Navigating platform policies and ensuring customer satisfaction through exceptional service and problem resolution.