Business Process Analyst facilitating cross-functional process improvements at Nokia. Supporting process implementation and coaching teams on best practices in business process management.
Responsibilities
Supports cross-functional teams involved in driving process development, improvement and maintenance.
Facilitates end-to-end process implementation and solution concept creation across the company.
Support, communicates and coaches on Nokia business process management, process documentation guidelines and tools.
Designs and documents the process in line with modelling standards and guidelines; process models and process information are captured in the corporate enterprise architecture repository based on prioritised activities.
Identifies, analyses and defines potential improvement areas of processes end-to-end compliant with existing process architecture and guidelines.
Documents and manages IT’s process landscape and maintain process repository. Communicates and trains the processes. Supports other IT teams with related questions.
Supports to aligning and translating the business needs into required process change proposals.
Collaborates with the process owners / process managers to design and define end-to-end processes.
Works with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems and to contribute to process improvements.
Acts as a specialist in a team, who serves as best practice resource and / or is recognised as an expert within the same professional area in the business.
Requirements
Typically 1-2 years directly related experience and a graduate equivalent degree.
Provide Tier 1 application support for our end - users and clients in a demanding environment. Support onsite and remotely as part of the Enterprise Technologies team.
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