Senior Business Analyst leading complex system integration projects for Ideagen, collaborating with stakeholders and managing cross-functional initiatives.
Responsibilities
Leading Salesforce implementation and optimization initiatives
Defining detailed system requirements for integrations and automation projects
Managing cross-functional projects from scoping through delivery
Creating comprehensive technical documentation and process flows
Participating in steering groups and providing strategic insights
Supporting acquisitions through system integration planning
Requirements
Proven experience as a Business Analyst in technology-driven environments
Strong Salesforce expertise, including CRM configuration and automation tools
Experience with CPQ platforms (Zuora, Salesforce CPQ) and system integrations
Knowledge of renewal processes, CRM migrations, or customer lifecycle management
Excellent stakeholder management and requirements gathering capabilities
Ability to translate business needs into technical specifications
Strong analytical mindset with exceptional attention to detail
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