Business Analyst specializing in Contact Center projects for global leader Capgemini. Engaging with stakeholders and technical teams to enhance customer engagement environments.
About the role
- Junior Business Analyst implementing GEN AI solutions for legal processes and efficiency improvements in law firms. Collaborating with stakeholders and ensuring solutions meet client requirements.
Responsibilities
- Implementation of GEN AI services in clients' legal departments, adapting to specific needs and workflows
- Collaborating with stakeholders to ensure the solution meets expectations
- Conducting meetings to gather business rules and understand processes
- Creating detailed documentation with defined rules and workflows
- Developing and optimizing prompts to generate accurate responses aligned with client rules
- Conducting solution acceptance testing before go-live, validating rules and workflows
- Post-deployment follow-up: providing support, monitoring performance, and making adjustments as necessary
- Supporting automation projects, ensuring effective delivery of client requirements
Requirements
- Degree in Law, Business Administration, or Technology
- Previous customer-facing experience (experience in environments using Generative AI is a plus)
- Strong data analysis and information validation skills
- Experience creating prompts for AI tools
- Skills in requirements gathering and technical documentation
Benefits
- Meal/Food Vouchers (VR/VA) – Flash Benefícios
- Transportation Allowance (VT)
- Bradesco Health Plan
- Amil Dental Plan
- Childcare Assistance
- Total Pass – wellness and gym benefit
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Business Analyst supporting the implementation of research administration software suite at Beth Israel Lahey Health. Collaborating with stakeholders and technical teams for effective solutions and regulatory compliance.
Senior Business Analyst supporting the implementation of research administration software suite at healthcare network. Collaborating with stakeholders and technical teams for successful project outcomes.
Inventory Management Analyst in rotational program developing supply chain skills across key teams. Hands - on experience in a two - year program with strong mentorship and training opportunities.
Business Analyst for TAP implementations focusing on banking transformation initiatives. Collaborating with clients and teams to deliver tailored financial services solutions.
Project Management Analyst responsible for supporting multiple cross - functional projects at Xcel Energy. Engaging in project planning, management, and financial reporting within various project scopes.
Business Analyst developing and maintaining Power BI dashboards for Wolters Kluwer's financial services division. Collaborating with stakeholders to transform data into insights in a hybrid work setting.
Business Analyst developing and maintaining reporting capabilities for Wolters Kluwer’s compliance services. Focus on Power BI dashboards and operational excellence through data analysis.
Information Management Analyst managing and analyzing data at USAA. Supporting data management functions and ensuring data quality and compliance.
P&C Product Management Analyst Consultant analyzing competitor actions and performance data at USAA. Developing strategic recommendations while collaborating with key stakeholders in various business sectors.