Business Process Analyst at IPL Schoeller responsible for optimising global business processes and driving operational excellence. Work involves analysis, documentation and improvement of end - to - end processes.
About the role
- Provide Tier 1 application support for our end-users and clients in a demanding environment. Support onsite and remotely as part of the Enterprise Technologies team.
Responsibilities
- Provide Tier 1 application support for end-users and clients.
- Responsible for providing both onsite and remote support.
- Deal with a high volume of tickets to the Tier 1 support team using various problem-solving techniques.
- Work as a member of the Enterprise Technologies team supporting a newly formed Global Financial Solutions business unit.
- Provide local support to onsite users and remote support to a global user base.
- Follow Standard Operating Procedures and utilize the internal knowledge base.
Requirements
- Bachelor Degree in Information Technology, Computer Science or equivalent
- ITIL certification or a willingness to undertake.
- Experienced in application support, Service Now ticketing tool, and applications like SailPoint, Salesforce, Workiva along with Windows OS, Microsoft Office, Microsoft Exchange, Active Directory account management and User access requests.
- A disciplined approach to implementation, support, and documentation.
- Self-starting and self-motivated and professional with ability to take on responsibility.
- Result driven and are always looking for improvement opportunities.
- Willingness to learn and to upskill technical knowledge.
Benefits
- CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
- Annual success-sharing bonuses or commission plans based on individual performance.
- A range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles.
Job title
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