Business Analyst / Agile Delivery Lead at Turning Point Global Solutions delivering cloud - based state government system. Translating stakeholder needs into actionable user stories and functional specifications with Agile methodology.
About the role
- Business Process Analyst at IPL Schoeller responsible for optimising global business processes and driving operational excellence. Work involves analysis, documentation and improvement of end-to-end processes.
Responsibilities
- Responsible for analysing, documenting, and optimising end-to-end global business processes across the organisation.
- Supports operational excellence, digital transformation, and process standardization efforts.
- Conduct As-Is and To-Be process mapping using BPMN.
- Analyse existing workflows, identify inefficiencies and propose improvements.
- Develop & maintain process documentation.
- Conduct workshops with functional leads to capture current-state processes.
- Maintain the Group Process Repository.
- Lead and contribute to continuous improvement initiatives.
- Perform root-cause analysis to resolve recurring issues.
- Standardise processes across business units and regions.
- Engage with process owners and cross-functional business teams.
- Support change impact assessments and training activities.
- Contribute to UAT planning, execution, and defect resolution.
- Collaborate with IT and technical teams on integrations and automations.
- Manage process-related workstreams within wider transformation initiatives.
- Produce training materials and user documentation as required.
Requirements
- Bachelor’s degree in Business, IT, Engineering, or a related discipline
- Equivalent experience in business analysis or process improvement will be highly advantageous
- Master’s degree desirable.
- 2 to 5 years of experience in business process analysis, operational excellence, continuous improvement, or similar transformation-focused roles.
- Experience with ERP, CRM, or ITSM system implementations.
- Proven track record delivering measurable process improvements.
- Experience working across global/matrix organisations.
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