Business Analyst / Agile Delivery Lead at Turning Point Global Solutions delivering cloud - based state government system. Translating stakeholder needs into actionable user stories and functional specifications with Agile methodology.
About the role
- Customer Success Analyst developing client relationships and supporting API implementations for a HR solutions ecosystem. Collaborating across teams to ensure smooth client experiences.
Responsibilities
- Build and maintain close, trust-based relationships with clients;
- Provide technical support to clients for API integrations and other technical products whenever there is a need for new implementations, questions, or troubleshooting;
- Understand the company's system functionalities to propose tailored solutions;
- Collaborate with Sales, Post-Sales, Support, Product, and Tech teams to ensure a seamless client experience.
Requirements
- Comfortable navigating technical topics, especially systems and APIs;
- Ability to work in a project-based model;
- Analytical mindset and critical thinking to identify improvement opportunities and solve problems;
- Consultative mindset;
- Ability to translate technical requirements into business language and vice versa.
Benefits
- Flash Card (the popular pink card) with flexible benefits: meal and grocery allowances, mobility, health, education, culture, and wellness
- Health insurance
- Life insurance
- Extended maternity and paternity leave + childcare allowance
- Day off on your birthday 🎂
- Hybrid and flexible work model + home office allowance + in-office experiences
- Exclusive partner discounts via the Flash app
- TotalPass
- Pet care benefits with Guapeco
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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