Wealth Investment Support Specialist providing essential operational support to affluent investment clients. Responsible for relationship management, client record maintenance, and administrative support for the wealth management team.
About the role
- Team Lead Technical Customer Services overseeing team and technical processes at a leading virtual power plant. Leading customer service support and optimizing technical integration and processes.
Responsibilities
- Responsible for technical support within the Technical Customer Services team
- Disciplinary and functional leadership of a team of 8 employees
- Ensure integration of plants into standard products
- Fault detection and troubleshooting as well as pre-qualification of plants
- Develop and implement relevant KPIs for continuous process improvement
- Improve the customer journey in technical support
- Coordinate internally to optimize and automate processes
- Liaise and coordinate with international experts, engineers and managers
Requirements
- Completed university degree in a technical or technical/commercial field, or equivalent knowledge in these areas
- Several years of professional experience in leading and motivating teams and in customer communication on technical topics
- Provide impetus, develop innovative ideas and support the team in their implementation
- Familiar with the European electricity markets and possess strong commercial and technical understanding
- Work independently, in a structured and process-oriented manner and take responsibility
- Business-fluent German and very good English skills
Benefits
- Hybrid and flexible working, including home office equipment
- Option to accrue additional vacation days with our flextime model and use them flexibly
- Comprehensive development opportunities such as language courses, coaching and training
- Company bike (JobRad) and Germany-wide public transport ticket (Deutschlandticket)
- Sports offers such as Urban Sports Club membership and yoga classes
- Regular events: summer party, Christmas party, LAN party, after-work pizza & drinks
- External support in finding daycare (Kita) places and assistance with other private and professional challenges
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Representative managing inbound customer interactions at Eversource. Eversource provides energy services in New England's largest energy delivery company.
Customer Service Representative assisting customers at U - Haul centers with U - Haul products and services. Using technology to manage rentals and educate customers.
Customer Service Representative assisting patients at Ascension Providence Hospital in Southfield, MI. Helping patients check in and addressing their concerns with compassion and accuracy.
Sales Executive responsible for contacting potential clients regarding telecommunications, banking, and insurance products. Meeting sales targets and providing excellent customer service is key to the role.
Customer Experience and Digital Graduate role at Auckland Council focusing on service improvement and customer experience. Join a 2 - year rotational program with hands - on experience and mentorship.
Customer Support Mitarbeiter assisting Germany's healthcare providers with inquiries and order management. Enhancing service quality through structured support and team collaboration.
Customer Support Intern at Cold Culture, enhancing customer experiences in a global streetwear project. Engaging in customer service through various channels and resolving inquiries in a dynamic team environment.
Technical Support Specialist assisting the Abas team with stable operations and troubleshooting for cloud and on - premise customers. Documenting issues and escalating complex cases.
Customer Support role in the construction and technology sector, managing inquiries from Sweden and Norway. Engaging in orders, returns, claims, and customer relationship management.