Internet Support Specialist resolving technical support requests via phone, email, and chat for broadband customers. Ensuring connection and email issues are addressed promptly and professionally.
About the role
- Customer Care Agent assisting SMEs with payment inquiries in Swedish. Collaborate with teams to ensure smooth operations and customer satisfaction.
Responsibilities
- Handle customer inquiries via calls, emails, and chats about acquiring or/and technical products.
- Provide technical support for card terminals and self-service portals.
- Manage administrative tasks such as updating customer details and resolving invoice-related questions.
- Collaborate with internal and external teams to ensure smooth operations.
- Use CRM, ERP, and other systems to assist customers effectively.
Requirements
- Ability to handle customer inquiries via calls, emails, and chats with professionalism and empathy paired with good cooperation and networking skills.
- Fluency in Swedish (spoken and written). C1 level in English.
- Strong communication skills and teamwork abilities.
- Technical aptitude for reporting IT incidents.
- Service-minded, proactive, and self-driven.
- Flexible and result-oriented with a strong focus on quality.
- Experience with Payment products and card services (Bonus Skill).
- Knowledge of GDPR, AML and KYC guidelines (Bonus Skill).
Benefits
- Attractive salary and a competitive benefits package to reward your expertise and contributions
- Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
- Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
- Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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