Customer Success Manager responsible for existing customers in a SaaS environment, driving adoption and ensuring long - term customer relationships through onboarding and optimization.
About the role
- Customer success role engaging with clients to optimize product usage and provide support. Fostering positive relationships while monitoring service level agreements (SLAs).
Responsibilities
- Proactive customer support, guiding and assisting customers on the best use of the product
- Clarify questions about features of the customer support system
- Follow up on tickets with the responsible teams to ensure contract SLA compliance
- Monitor SLAs for the customers under your responsibility
- Liaise with the teams involved in handling issues related to the customers you manage
Requirements
- Experience in customer service and/or customer success
- Experience with technology tools (Office 365, presentations, task management tools, etc.)
- Familiarity with CRM tools
- Skills in data analysis and project management
- Strong written and verbal communication skills
- Training or certifications in Customer Success (courses/conferences)
Benefits
- Health plan for you and your dependents (no monthly fee)
- Dental plan for you and your dependents (no monthly fee)
- Meal/food allowance
- Totalpass
- Access to psychological counseling for you and your dependents
- Life insurance
- Birthday day off
- Tuition assistance / study grant
- Home office allowance
- Transportation allowance
- Parking allowance
- Flexible hybrid or remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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