Customer Service Representative at Bonfe creating exceptional customer experiences using a top - notch system. Handling inbound and outbound calls to deliver meaningful interactions in a family - driven company.
About the role
- Customer Service Coordinator providing service in Spanish and English for Newell Brands in EMEA. Handling orders and customer communications for a diverse product portfolio.
Responsibilities
- Provide service in Spanish language for business customers / partners of Newell Brands in Europe, the Middle East and Africa (EMEA)
- Serve as a point of contact for assigned business customers
- Process sales orders received from customers, sales agents and internal teams
- Submit requests to create new customer accounts and update existing customer records
- Provide professional advice on our product range
- Proactively inform customers about current promotions and marketing activities
- Work closely with the Sales team, Supply Chain and the distribution centre
- Manage and maintain customer portals
- Enter and update orders using SAP (full training will be provided!)
- Communicate with customers by email and telephone
Requirements
- Fluent Spanish (written & spoken) and communicative English
- Customer- and detail-oriented
- Good command of Microsoft Office (Word, Excel, PowerPoint)
- Excellent communication skills
- Team spirit
- Customer service experience (advantage)
- Knowledge of SAP and/or Salesforce (advantage)
- Ability to learn quickly (advantage)
- Basic commercial awareness (advantage)
- Polish language (advantage)
Benefits
- Full-time employment contract
- Hybrid working system (1 day per week) after 2-3-month on-site training
- Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development
- Private healthcare
- Pension plan (PPE) with company contribution of 3,5%
- Fully sponsored life insurance
- Working hours – Monday to Friday, 8h starting between 7:00 and 9:00AM
- Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others
- Partly financed Multisport Card or cinema tickets
- Bravo – our global recognition programme where teammates can recognise each other and exceptional work is rewarded
- Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work.
- Employee Referral Program – an opportunity to get a bonus
- Expectant Parents Gift
- Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen and underground bike parking
- Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office!)
- Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
- Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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