Customer Service Executive providing industry leading customer service and processing delivery queries at TD SYNNEX. Advocating for customers and resolving returns and after sales issues efficiently.
About the role
- Customer Service Coordinator serving business customers and supervising order processes at Newell Brands. Handling logistics tasks and ensuring high-quality service in EMEA region.
Responsibilities
- Processing container orders in close cooperation with the warehouse and forwarders
- Being the main point of the 3rd party process
- Process sales orders placed by customers, sales agents, internal orders
- Raise requests for creating customers' accounts and changes
- Issue invoices and other documents
- Provide professional advice on offered product range
- Cooperate with Sales team, Supply Chain and Distribution centers
- Provide documents & appropriate approvals for internal / external audit purposes
- Manage customer portals
- Check documentation received from customers, banks, forwarders
- Direct contact with the customer via email and phone
Requirements
- Fluent English (C1) (spoken & written)
- Attention to details
- Excellent verbal and communication skills
- Teamwork spirit
- MS Office (Word, Excel, PowerPoint) proficiency
- Knowledge of logistics
- Knowledge in the field of export operations, and process optimization skills
- Fast learning skills
- Commercial skills
- Knowledge of SAP
Benefits
- Full-time employment contract
- Customer Service and Product trainings as an integral part of your induction
- Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development
- Private healthcare
- Pension plan (PPE) with company contribution of 3,5%
- Fully sponsored life insurance
- Hybrid working system; working hours – Monday to Friday, 8h between 8:00 and 16:00
- Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others
- Partly financed Multisport Card or cinema tickets
- Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
- Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work.
- Employee Referral Program – an opportunity to get a bonus
- Garaged parking for bicycles in the same building
- Expectant Parents Gift
- Additional projects for those hungry for knowledge and development
- Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen
- Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office)
- Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Executive at TD SYNNEX delivering outstanding customer service through effective post - sales support and issue resolution. Collaborating with teams to manage customer inquiries in a dynamic environment.
Customer Service Specialist for Vingcard at ASSA ABLOY Group, managing inquiries and orders for clients in Europe. Provide product information, recommendations, and resolutions for customer issues.
Customer Service Supervisor leading day - to - day Customer Service operations in a fast - paced environment at Dentsply Sirona. In charge of team performance, process improvements, and ensuring high levels of customer satisfaction.
Customer Service Representative at Crash Champions providing high - quality support to customers and assisting with administrative tasks. Ensuring excellent customer service and efficient communication management.
Customer Service Representative assisting customers at Crash Champions collision repair services. Managing communications, clerical support, and ensuring a professional first impression at the facility.
Customer Support Team Leader managing a global customer support team at SiteMinder. Responsible for coaching, supervising, and developing team members to deliver excellent customer service.
Sr. Analyst managing contracts and customer service for Collins Aerospace's aftermarket team. Communicating with global customers and overseeing contract management in a hybrid setup.
Support clients by managing requests and monitoring system performance at OKTO PAYMENTS. Collaborate with internal teams to resolve complex issues and drive process improvement.
ERP Support Specialist supporting Microsoft Dynamics 365 Finance & Operations for a leading Nordic data center company. Engaging with diverse stakeholders across regions to ensure system stability and improve processes.