Senior Engagement Manager driving growth, managing key relationships in Sports & Gaming portfolio. Ensuring delivery excellence and aligning client needs with EXL’s capabilities.
About the role
- Dispatcher coordinating loads and managing schedules for Nevoya's electric trucking fleet. Ensuring operational efficiency and effective communication across various stakeholders.
Responsibilities
- Assign and coordinate loads to drivers, ensuring on-time pickup and delivery
- Communicate with drivers to manage schedules, provide route updates, and troubleshoot issues
- Liaise with brokers and vendors to ensure smooth shipment flow
- Maintain accurate and timely updates in our dispatch systems
- Monitor and ensure Hours of Service compliance for all assigned drivers
- Manage EV charge planning to prevent delays in delivery schedules
- Reprioritize workloads in real time based on emergent events, guided by established policies
- Support other dispatchers with task delegation and provide operational guidance
- Coordinate with Senior Dispatchers on escalated issues or operational improvements
- Track and report on KPIs including on-time rates, empty miles percentage, and compliance scores
Requirements
- 3+ years of logistics experience, preferably in a dispatch or customer service capacity
- Intermediate IT proficiency and comfort with logistics technology platforms
- Working knowledge of freight industry standards and processes
- Strong written and verbal communication skills in English
- Proven ability to unjam operational issues and resolve problems independently in real time
- Adaptability to process and policy changes in a fast-moving environment
- College degree preferred
- Prior EV fleet or sustainable transportation dispatch experience (preferred)
- Familiarity with Apollo or similar dispatch/tracking platforms (preferred)
- Experience coordinating across multiple time zones (preferred)
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
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Degree requirement
Tech skills
Location requirements
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