Product Support Specialist providing customer support and quality assurance across Sincere's brands. Join a growing team in a hybrid role impacting daily operations and product improvements.
About the role
- Customer Service Consultant providing level 1 support for Neogrid clients. Ensuring excellence in service and client satisfaction through problem-solving and collaboration.
Responsibilities
- Provide level 1 customer support, ensuring excellent service and a focus on user satisfaction
- Handle support via tickets, chat, and phone using the company's internal tools
- Ensure SLA targets, response times, and CSAT goals are met
- Analyze errors, logs, and application parameters to identify and assist in problem resolution
- Collaborate with other teams when necessary to ensure a smooth and positive customer experience.
Requirements
- Advanced/Intermediate English for communication with international customers and teams
- Strong communication skills and ability to collaborate with other departments
- Autonomy and proactivity
- Ability to work in a team and proactively solve problems
- Previous customer support experience in technology or SaaS companies
- Knowledge of Supply Chain (supply chain) is a plus
- Knowledge of SQL Server and/or PostgreSQL is a plus
Benefits
- Health Insurance
- Dental Insurance
- Life Insurance
- Medication allowance, extendable to children
- Commuter benefit or parking allowance
- Flexible meal/food allowance
- Wellhub
- TotalPass
- Birthday day off (one day off during your birthday month, on a chosen day)
- Parental support program, NeoBaby
- Unico Skill, external training solution
- Childcare assistance
- Extended parental leave: 6 months for mothers and 30 days for fathers
- Referral program, bonuses, and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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