Retail Sales Consultant providing customer service and product recommendations at Comcast. Working in retail locations with customers, ensuring quality experience and product knowledge.
Responsibilities
Working directly with customers in a retail location, evaluating the customer’s potential product needs, and making appropriate recommendations.
Providing outstanding customer service with all customer interactions.
Helping customers interpret and clarify their account statements and pay their bills in the store.
Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
Acting as brand ambassador to promote Comcast/Xfinity products.
Providing expert-level understanding and passion around technology, especially around Comcast products and services.
Maintaining detailed sales product knowledge, including competitive information.
Meeting goals and metrics
Contributing to a fun and competitive environment!
Requirements
High School Diploma or equivalent
Generally, requires 2-5 years related experience; prefer consumer electronics/wireless retail sales experience
Ability to work a full time, flexible schedule which includes evenings, weekends, holidays.
Regular, consistent, and punctual attendance.
Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly.
Benefits
Medical, Dental, and Vision coverage
Comcast XFINITY courtesy services
Discount tickets to our Universal Resorts
Paid Parental leave
Tuition reimbursement
Paid Time Off
401K Savings Plan – with up to 6% dollar-to-dollar matching.
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