Customer Service Representative responsible for handling inquiries and resolving issues at LoadUp. Engage via phone, text, chat, and email in a fast - paced environment.
About the role
- Customer Support position focused on enhancing customer satisfaction for outdoor products company. Engaging with customers, addressing inquiries, and managing customer channels proactively.
Responsibilities
- You are the direct point of contact for our customers and independently answer all questions professionally and with great empathy
- You collect customers’ requests and feedback and advocate for their implementation at Naturbummler
- You continuously develop our customer channels and contribute your own ideas
- You coordinate roof tent shipments and the tracking of various returns, and support dispatch/logistics as needed
Requirements
- You are outgoing and polite, comfortable engaging with people
- You have completed vocational training or a university degree
- You genuinely care about our customers
- You are proactive and solution-oriented
- You have excellent written and spoken German
Benefits
- Responsibility: “Customer is king” – Customer happiness is close to our hearts. We entrust our customers to your care
- Proactivity: See improvement potential in certain processes or areas? Great! That’s how we move forward
- Steep learning curve: From day one you’ll gain comprehensive insights into e‑commerce and customer support
- Young team: Expect fun team events, flat hierarchies, and fast decision‑making
- Professional development: We support ongoing learning—personal development seminars and attending conferences are encouraged
- Modern work environment: Height-adjustable desks, world-class coffee, modern tools, and friendly colleagues
- Additional perks: Free drinks, on-site parking, employee discounts on Naturbummler products, and free roof tent rental
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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