Support Engineer managing Windows infrastructures for leading IT service provider. Responsibilities include administration, patch management, and implementing workplace solutions.
About the role
- Technical Support Engineer managing complex ServiceNow issues. Collaborating with teams and providing customer support while maintaining technical expertise in assigned areas.
Responsibilities
- Manage and resolve complex issues for the ServiceNow platform.
- Provide guidance on workflows and case management.
- Deliver training on new products.
- Collaborate with internal teams to ensure customer success.
- Perform Case quality checks to ensure cases are on track.
- Maintain technical expertise for assigned product areas.
- Engage with customers to solve technical issues.
Requirements
- 12+ months of experience in technical support.
- Strong background in JavaScript, HTML, CSS.
- Excellent troubleshooting skills.
- In-depth understanding of SaaS products.
- Ability to coordinate with engineering teams.
- Some experience with Generative AI is a plus.
- U.S. Citizen or Green Card holder required.
Benefits
- Onsite presence required weekly on Tuesday and Thursday.
- Health insurance available.
- Professional development opportunities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Decision Support Analyst responsible for analytical support, reporting, and collaboration in FMCG sector in Riyadh. Analyzing data, preparing reports, and ensuring compliance to drive business performance.
Technical Support Intern working on a Python - based ROI tool to enhance health investments. Assist in usability and documentation for global health policy support.
Junior VIP Support Analyst at Uphold providing white - glove customer service to valued clients. Collaborating with departments to resolve complex queries and uphold reputation for exceptional service.
Technical Leader for Service Desk at C&A leading support teams in Brazil. Focusing on process execution and quality improvement in a dynamic retail environment.
Application Support Analyst providing support for American Pacific Mortgage's software applications. Ensuring operational efficiency by tracking and resolving end - user issues effectively.
Summer Trainee, Technical Support role at Normet working on global spare parts operations. Ensuring technical assistance and data management for improved customer satisfaction.
Network Support Analyst handling computer - related processes and providing support to end users. Responsible for monitoring network systems and maintaining operational efficiency with local travel.
Clinical Support Analyst managing ASC and clinical applications for Surgery Partners. Responsible for system configuration, business workflow optimization, and user training in a hybrid role.
Technical Support Assistant in a software development company providing management solutions. Assisting customers with software systems and administrative tasks.