Hybrid Client Support Specialist

at Rhythm

• Job title: Client Support Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $18 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Brooklyn, United States

About the role

• Client Support Specialist managing patient enrollment and client interactions for remote healthcare monitoring company. Ensuring accurate documentation and collaborating with internal teams for seamless operations.

Responsibilities

• Register new patients from existing clients and ensure successful program enrollment.
• Adjust transmission schedules and manage other high-velocity tasks.
• Respond to client requests and administrative needs within the EHR system.
• Collaborate with internal teams to ensure accurate and timely documentation.
• Maintain detailed and accurate records of all activities and interactions.
• Perform custom workflows and tasks as requested by clients or Rhythm Management Group.
• Support patient outreach efforts and handle any required communication with patients.
• Participate in ongoing training and development to stay current with best practices and new technologies.

Requirements

• High school diploma or equivalent; associate or bachelor’s degree in a related field preferred.
• Previous experience in a healthcare support role, ideally within remote patient monitoring or a similar setting.
• Excellent communication skills, both written and verbal.
• Strong organizational and multitasking abilities.
• Proficiency in using EHR systems and other healthcare workflow tools.
• Ability to work independently and as part of a team.
• Empathy and dedication to providing exceptional patient care.

Benefits

• Health and Prescription coverage
• Dental
• Vision
• 401k Retirement Savings with company match for full-time employees
• Paid Time Off