Program Manager leading operational excellence and performance management for Tech Support operations in Asia at KLA, a semiconductor manufacturing leader.
About the role
- ECM Program Manager overseeing Enhanced Care Management to support vulnerable populations at Pacific Health Group. Leading program initiatives across Northern California for better healthcare outcomes.
Responsibilities
- Mentor and guide Lead Care Managers across multiple counties.
- Conduct weekly one-on-ones to address challenges, review caseloads, and provide coaching.
- Lead weekly team meetings to share updates, review cases, and encourage collaboration.
- Meet in-person with staff regularly to maintain strong leadership presence.
- Establish benchmarks and metrics to track program performance.
- Implement quality assurance protocols and standardized workflows.
- Monitor staff performance and use data to identify trends and improvement opportunities.
- Ensure members are receiving in-person visits and high-quality care.
- Monitor documentation and provide support for challenging cases.
- Implement strategies to improve member engagement and satisfaction.
- Serve as liaison between ECM program and hospitals, providers, and community organizations.
- Collaborate with data and compliance teams to track outcomes and maintain regulatory standards.
- Strengthen partnerships to improve care transitions and reduce hospital readmissions.
- Develop and manage program budgets, allocate resources efficiently, and track expenditures.
- Adjust staffing and resources based on member needs and program priorities.
- Identify opportunities to enhance program effectiveness.
- Pilot new initiatives such as telehealth to expand access to care.
- Stay current on best practices and integrate improvements.
- Lead operational huddles and bi-weekly case conferences.
- Develop mentorship programs and regional trainings for staff.
- Prepare quarterly performance reports and maintain stakeholder relationships.
Requirements
- Must reside within/adjacent to the Northern/Central California counties assigned.
- Valid California Driver’s License (Class C minimum) and personal, operable vehicle.
- Employment contingent on successful background and Motor Vehicle Report (MVR) checks.
Benefits
- 160 Hours of Paid Time Off (PTO)
- 12 Paid Holidays per year, including your birthday and one floating holiday granted after 1 year of employment
- 4 Paid Volunteer Hours per Month to support causes you care about
- Bereavement Leave, including Fur Baby Bereavement
- 90% Employer-paid Employee-Only Medical Benefits
- FSA | Dependent Care Account
- 401(k) with Company Match
- Monthly Stipend
- Short-Term & Long-Term Disability | AD&D
- Employee Assistance Program (EAP)
- Employee Discounts via Great Work Perks and Perks at Work
- Quarterly In-Person Events
- Fully remote work within California
- Opportunities for professional development and internal growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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