Internet Support Specialist resolving technical support requests via phone, email, and chat for broadband customers. Ensuring connection and email issues are addressed promptly and professionally.
About the role
- Customer Service Analyst handling customer inquiries related to driver licenses and motor vehicle regulations. Collaborating in a team-focused environment to enhance customer service delivery.
Responsibilities
- Assess caller inquiries to resolve requests for service.
- Apply technology skills by utilizing computer applications and search engines to provide accurate information related to driver licenses and motor vehicles rules and regulations.
- Work as part of a team that values open communication and feedback regarding strategies for improving customer service.
Requirements
- Have customer service experience
- Have experience resolving customer concerns
- Be comfortable and proficient in the use of computer and internet applications to efficiently navigate through and enter or extract information
- Value customer service and the importance of responsiveness and follow-through
- Portray a positive, respectful and professional image
- Be able to stay calm and work effectively in stressful situations
- Possess excellent active listening, oral and written communication skills that include the ability to articulate and convey information so that it is easily understandable for customers.
- Be able to understand and apply a comprehensive knowledge of Driver License and Motor Vehicle laws, agency policies and procedures, and best practices.
- Be able to use critical thinking, judgement, and discretion to evaluate and interpret information, identify problems, draw accurate conclusions and make sound decisions.
- Develop and maintain effective working relationships and work collaboratively with others to achieve team goals.
- Be flexible, able to adapt to change and react professionally to changing conditions.
- Possess a strong work ethic and approach work with a sense of commitment, urgency and personal accountability.
- Possess strong computer application skills with the ability to quickly learn applications related to business operations such as Microsoft Office products, as well as agency information systems.
Benefits
- Paid Parental Leave
- Annual and Sick Leave Package
- Nine Paid Holidays
- State Health and Life Insurance
- Educational Benefits
- Contributory Retirement Plan
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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