Employee Success People Consultant managing HR data insights and driving strategic initiatives within Salesforce. Seeking experienced candidates proficient in people analytics and AI tools to enhance operational support.
About the role
- People Operations Architect building scalable HR tech systems for AI and Tech adoption at Multiverse. Lead people workflows and HR technology integrations while ensuring operational excellence.
Responsibilities
- Architect end-to-end people workflows — design, document, and continuously iterate on processes spanning onboarding, role changes, performance cycles, and offboarding
- Map process flows to technology — translate policy intent and business requirements into workflow logic within the HR tech stack, identifying where automation, AI, or self-service can replace manual touchpoints
- Drive self-service adoption — design employee and manager journeys that default to self-service, reducing reliance on the People team for routine requests while improving the overall experience
- Own and Architect advanced ticketing — own the operation, configuration, SLA framework, and continuous improvement of the HR ticketing system; build intelligent triage, routing, and resolution workflows that progressively reduce ticket volume through upstream self-service design
- Own HiBob platform architecture lead configuration, module management and process redesign across the core HRIS, acting as the internal subject-matter expert on all platform matters
- Architect system integrations — design and oversee the connection of HiBob with adjacent enterprise systems (payroll, ATS, finance, benefits), ensuring accurate, real-time data flows and eliminating manual re-entry
- Establish data governance standards — define and uphold rigorous frameworks for people data accuracy, access control, and security; conducting regular audits and ensuring all data structures within the HRIS are fit for purpose
- Own compliance operations — maintain a clearly documented compliance calendar; manage background checks in line with Ofsted regulations, GDPR, ISO/SOC2, and UK employment legislation
- Govern payroll and benefits data flows — oversee the accurate, timely movement of all employee data impacting payroll and benefits
Requirements
- 5+ years of progressive experience in People Technology, HRIS administration, or strategic People Operations — ideally within a fast-scaling organisation
- Deep, hands-on HiBob expertise: configuration, module management, workflow automation, and the full employee lifecycle within the platform
- Proven track record delivering HRIS implementation or optimisation projects, using agile methodologies (sprint planning, backlog management)
- Strong technical literacy: SaaS platforms, data structures, API integrations, and HR analytics
- Experience managing HR ticketing systems and driving SLA-based service delivery
- Demonstrated ability to translate complex business requirements into clear, scalable technical solutions
- Excellent stakeholder management and communication skills — equally effective with technical teams and senior business leaders
- Experience handling payroll and benefits-related data flows with accuracy and discretion
- Experience in a regulated environment (Ofsted, GDPR, ISO/SOC2)
- Hands-on experience with AI-powered HR tools or agentic workflow automation
- Exposure to other Tier-1 HRIS platforms (Workday, BambooHR, Personio) in addition to HiBob
- Background in People Analytics or HR data reporting
Benefits
- Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
- Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
- Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
- Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
- Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
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