Vice President, Evidence Strategy & Operations overseeing clinical research for Orthopedic team at Johnson & Johnson. Driving evidence generation and operations strategy to enhance innovative treatments.
About the role
- Global Retail Operations Manager at Mulberry leading innovation and driving retail operations across global markets. Focusing on creativity, customer-centricity, and continuous improvement.
Responsibilities
- Cultivate deep, collaborative relationships with regional Retail leaders to ensure global alignment and operational excellence.
- Champion a customer-first philosophy while pushing boundaries to simplify, modernise, and elevate operational processes.
- Lead cross-functional partnerships with Digital, Omnichannel, IT, Training, and Retail leadership to co-create next-generation tools, programmes, and standards.
- Identify opportunities to streamline global ways of working; propose, pilot, and scale innovative solutions that reduce complexity and enhance impact.
- Drive a culture of experimentation—testing new technologies, approaches, and operational frameworks to evolve the future retail ecosystem.
- Own the global Clienteling strategy—defining ambitious KPIs, elevating standards, and inspiring teams to deepen long-term customer relationships.
- Partner with regional stakeholders to embed consistent, high-quality Clienteling practices that fuel customer loyalty and business growth.
- Lead strategic reporting and insight delivery, turning data into action and opportunity.
- Ensure Clienteling tools, training, and communication are future-fit, engaging, and aligned to global innovation priorities.
- Act as the global point of escalation for retail operational needs while focusing on scalable solutions rather than transactional tasks.
- Collaborate with regional teams to enhance store systems, processes, and in-store technologies—prioritising efficiency and customer impact.
- Partner with Digital and Technology teams to develop and optimise omnichannel experiences, in-store digital journeys, and POS capabilities.
- Lead operational readiness for new store openings, refurbishments, and transformational store projects—ensuring standards reflect brand ambition and innovation.
- Support the creation of engaging operational training, ensuring retail teams feel confident, empowered, and future-ready.
- Develop strategic reporting frameworks that unlock global insights across Clienteling and operational performance.
- Present meaningful, actionable insights to senior leadership—helping shape commercial decisions and future strategy.
- Identify trends, risks, and opportunities across markets, influencing direction and supporting execution.
- Contribute to annual budgeting processes with a focus on future capability building.
- Oversee global compliance with security standards and legislation, ensuring proactive identification and resolution of risks.
- Lead strategic oversight of inventory control and stock loss management, partnering with regions to develop targeted improvement plans.
- Lead global retail transformation projects—including new technologies, process innovation, operational re-design, and experience enhancements.
- Drive innovation and new ideas within your areas of responsibility, role modelling the ability to ideate and creatively propose solutions.
- Partner with regions to pilot initiatives, measure impact, and scale globally with a test-and-learn mindset.
- Represent Retail Operations within key cross-functional forums to ensure retail realities and future thinking are embedded in major business initiatives.
- Lead, coach, and inspire the Retail Operations Executive - creating a supportive, growth-oriented environment.
- Provide clear development plans, regular feedback, and stretch opportunities to build confidence and capability.
- Foster creativity, empowering others to contribute ideas, challenge ways of working, and take ownership of meaningful projects.
- Act as a role model for curiosity, innovation, and professional excellence to the wider business.
- Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
- Act as an ambassador for Mulberry and communicate positively about the brand.
- As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community.
- Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.
Requirements
- Proven experience in a multi-market retail operations role within luxury or premium fashion/lifestyle brands.
- Strong background in operational process design, store operations, and retail excellence.
- Experience leading or driving Clienteling programmes across multiple regions.
- Excellent communication skills with the ability to influence, build relationships, and collaborate effectively at all levels.
- Highly organised, proactive, analytical, and detail oriented.
- Advanced Microsoft Excel/Office skills; familiarity with data and reporting platforms.
- Experience working with omnichannel technologies, retail systems, and operational platforms.
- Ability to travel nationally and internationally as required.
Benefits
- Sustainability commitment
- Professional development opportunities
- Flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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