Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Partner Success Manager supporting independent fuel partners in the trucking industry. Driving engagement and proactively resolving issues to ensure partnership success with Mudflap.
Responsibilities
- Own the post-launch success of our independent truck stop partners
- Monitor partner performance at scale using metrics to surface trends, identify risks, and prioritize action across the network.
- Build and strengthen partner relationships by being a trusted, proactive point of contact—someone who listens well, follows through, and adds value consistently.
- Define and iterate on partner health signals, playbooks, and scalable processes that allow us to operate efficiently
- Collaborate with cross-functional teams to advocate for partner needs and remove friction in how we serve them.
- Move quickly and act with ownership—whether that means jumping into a problem, creating structure where there isn’t any, or driving a solution forward independently.
- Communicate clearly and thoughtfully—whether it’s with a partner, a teammate, or in reporting insights to leadership.
- Maintain accurate records and reporting of activity and results
Requirements
- 5+ years of experience in customer success, partner success, account management, or vendor support
- Proven ability to manage a large and diverse portfolio of accounts while balancing both proactive and reactive workstreams.
- Strong analytical mindset—comfortable interpreting data, making performance-driven decisions, and working with data teams to generate actionable insights.
- Excellent relationship-building and communication skills—you can adapt your style to different partner personalities and maintain trust, even during tough conversations.
- Demonstrated ownership and bias for action—you spot problems before they become escalations, and take initiative to solve them quickly.
- Experience working cross-functionally with teams like product, support, and operations to advocate for customers and improve the end-to-end partner journey.
- Highly organized and efficient with time management
- Familiarity with CRM tools (e.g., Salesforce, HubSpot) and data analysis tools (e.g., Looker, Excel, or SQL) is a plus.
- Familiarity with merchant/vendor relationships in industries like logistics, fuel, retail, or B2B marketplaces is a plus
Benefits
- Competitive salary and multiple benefit options
- Responsible Time Off
- 401(k) matching
- Opportunities and support for major career growth
- Annual Company offsite event (Mudfest!)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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