CRM Back Office Architect to design and implement CRM solutions for a roadway system's digital transformation. Collaborate with cross - functional teams and serve as SME for CRM and Account Management solutions.
About the role
- Customer Success Manager enhancing support capabilities at much. GmbH, focusing on IT & ERP solutions. Drive sales growth while ensuring client satisfaction in a hybrid setting.
Responsibilities
- Lead all sales and upselling initiatives specifically focusing on our Managed Services (BI, Hosting, and advanced support packages)
- Guide clients through our service offerings, identifying their evolving needs and negotiating contracts that ensure long-term, mutually beneficial partnerships.
- Transform everyday support interactions and client feedback into actionable sales opportunities and process improvements.
- Partner closely with operational teams to ensure seamless service delivery while maintaining a sharp focus on client satisfaction and account growth
Requirements
- Technical course or a relevant university degree
- At least 2 years of proven experience in Customer Success, Account Management or B2B Sales; ideally within the IT, software, or digitalization sectors
- A proactive, sales-driven mindset is a must. You aren't afraid to pitch solutions, handle objections, and close deals
- Flexibility to juggle multiple projects across different functions, teams, and industries with an open, customer-centric personality
- Excellent written and verbal communication skills, with a proven talent for building strong, meaningful, and long client relationships
- Fluent in English (C2) and highly proficient in German (B2 or higher)
Benefits
- Real impact: with us, nothing is set in stone - you have the freedom to shape company processes, build out the commercial wing of the Support Hub, and implement your own ideas.
- Innovative work culture: look forward to short, flexible decision-making paths and lean processes that let you move fast
- Flexible working: We value results over hours — structure your work around your life
- Competitive salary: you will receive an expected total compensation range between €25.000 and €40.000 / year
- Plenty of additional benefits: sales commissions (uncapped), top insurance, self-learning budget, state-of-the-art equipment - we value our employees & do our best to show it
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Consultant managing National Accounts for Southern Glazer's, focusing on customer service and compliance. Building relationships and understanding digital needs of clients in beverage distribution.
CRM Specialist implementing strategies to enhance client relationships in real estate projects. Focus on optimizing sales funnel efficiency and improving client conversion rates in a dynamic growth environment.
Customer Success Executive managing customer journeys from onboarding to renewal at Hurree. Focus on driving product adoption and strategically improving customer satisfaction for their SaaS solution.
Manager leading Customer Success initiatives at Notion, boosting adoption and retention for a collaborative platform. Driving team performance while mentoring and scaling Customer Success operations.
Providing operational support as a CRM Analyst at FMU. Handling user inquiries and data management tasks in HubSpot.
Microsoft Dynamics 365 Functional Consultant at Sanlam ensuring functional integrity and configuration quality of the Dynamics 365 platform. Collaborating across teams for solution design and implementation.
Director of Customer Success at Aescape leading a team to support partner engagement and satisfaction. Overseeing operations and strategic initiatives for service delivery in wellness environments.
Berater für CRM - Prozessdesign und Netzanschluss - Optimierung bei C4 Energy in Potsdam. Projektarbeit zur Optimierung von Schnittstellen im Kundenservice.
Customer Success Manager ensuring customer engagement and success with AI solutions in agriculture. Collaborate with farmers to improve profitability using advanced tech solutions.