Call Center Agent handling client inquiries for our partner insurance companies. Engage in inbound calls without sales or legal advice while documenting data carefully in CRM systems.
MB
Hybrid Contact Center Associate, Program Review and Instructional Designer
Posted 2 months ago
About the role
- Associate Instructional Designer creating innovative learning solutions at M&T Bank. Engage in various instructional design methodologies and collaboration for effective training content delivery.
Responsibilities
- Utilize proven instructional design methodologies to create learning solutions
- Applies adult learning theory and industry-recognized instructional design models (ADDIE, SAM, etc.) to design, develop, and maintain training content
- Leverage needs analysis and specific objectives to develop synchronous and asynchronous learning solutions
- Design and develop text, graphics, animations, simulations, and assessment instruments for learning solutions
- Manage development timelines and milestones to ensure all requirements are met to achieve project deliverables
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls
- Promote an environment that supports belonging and reflects the M&T Bank brand
- Maintain M&T internal control standards, including timely implementation of internal and external audit points
Requirements
- Bachelor’s degree and a minimum of 2 years' relevant work experience, or in lieu of a degree, a combined minimum of 6 years' education and relevant work experience including a minimum of 1-year instructional design, course development, or curriculum development experience.
- Excellent oral communication and interpersonal skills required
- Critical thinking, analysis, and synthesis skills required
- Skills in planning, organizing, and self-management required
- Ability to work collaboratively and creatively in a deadline driven environment
- Project manage multiple projects at different stages, while meeting deadlines and quality standards
Benefits
- Competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.
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