Digital Channels Analyst optimizing user journeys for financial product sales. Collaborating with marketing and product teams to improve user experience and conversion rates.
About the role
- CAM Outreach Analyst II participating in Default Servicing projects for M&T Bank. Interacting with business partners and leading departmental analyses for effective servicing.
Responsibilities
- Lead and/or participate in projects within one or more functional areas within Default Servicing (Customer Asset Management (CAM))
- Serve as resource in a defined area of CAM and represent business practices and interests in various projects with internal and external stakeholders
- Interact with business partners across various platforms to leverage technology, system enhancements and projects
- Develop and produce non-routine departmental reports and spreadsheets
- Conduct non-routine analysis and judgment-based work to support CAM decisions
- Conduct non-routine data review, research, and/or reconciliation for assigned areas of CAM
- Draft and/or edit procedures related to one or more functional areas of CAM
- Support departmental audits, user certifications and compliance testing for CAM
- Lead and participate in planning, testing and implementing new projects, systems, products and regulatory changes impacting assigned CAM team(s)
- Assist with providing departmental system support, coordinating with internal business partners, external vendors and Technology
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls
Requirements
- Associate degree and a minimum of 3 years’ related experience, or in lieu of a degree, a combined minimum of 5 years’ higher education and/or work experience, including a minimum of 3 years’ related experience
- Experience in collections and/or default servicing
- Proven analytical skills
- Strong organizational skills
- Proficiency with personal computers as well as pertinent word processing and spreadsheet software
- Proven verbal and written communication skills.
Benefits
- competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year
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