Customer support role focusing on managing client inquiries and providing assistance for property management software. Engaging communication with customers through various channels.
About the role
- Lead global customer engagement and digital content strategy within Digital Human Health. Oversee campaign orchestration and optimize marketing technology stack for a cohesive customer experience.
Responsibilities
- Lead the global function in Digital Human Health, responsible for designing and executing customer engagement
- Oversee campaign orchestration, CRM/Veeva systems, omnichannel data standards, and digital/web capabilities
- Integrate insights and engagement capabilities into brand and field execution
- Own the strategy and optimization of the marketing technology stack
Requirements
- Bachelor’s degree in Marketing, Communications, Technology or related field
- MBA or equivalent preferred
- 15+ years in digital marketing, omnichannel engagement, or customer experience leadership
Benefits
- medical, dental, vision healthcare and other insurance benefits (for employee and family)
- retirement benefits, including 401(k)
- paid holidays
- vacation
- compassionate and sick days
Job title
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