Solution Consultant responsible for metrics and client satisfaction in Professional Services at MRI Software. Delivering efficient solutions while building strong client relationships and cross-functional partnerships.
Responsibilities
Accurate and timely administrative tasks and billing reports for work delivered to clients
Delivery of customer experience at or above client & shareholder expectations
Assist with special projects, operating mechanisms, initiatives for the consulting organization
Build strong relationships with clients while ensuring retention
Develop strong relationships with cross functional partners
Develop processes and procedures that drive efficiency in implementation
Requirements
Comprehensive knowledge of industry specific market segments, associated business rules, standard operating procedures and process best practices
Extensive understanding of functionality, business rules and operating procedures within the company’s software product(s) and system
Demonstrated understanding and utilization of real estate industry
Ability to analyze data and deliver detailed reports on those findings
Intermediate to Advanced SQL knowledge
Ability to summarize complex ideas into easily readable solutions
Benefits
Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
Invest in our competitive 401k plan and help set you up for your future
Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year
Further your professional development and growth with our generous Tuition Reimbursement offerings
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year
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