Customer Support Specialist offering excellent service in Athens, Greece, or remotely. Handling inquiries via phone, email, and chat, ensuring high customer satisfaction.
About the role
- Customer Services Specialist managing patient accounts and insurance options at Mount Nittany Health. Counseling patients on payment arrangements and collection processes in a healthcare setting.
Responsibilities
- Assists in the management of accounts receivable by counseling patients and/or family members on insurance options and payment options.
- Contacts patients that have outstanding balances due to no insurance or insurance deductibles, and counsels these patients in regard to making arrangements for payment in full or payment arrangements.
- Reviews all self-pay balances in the over 120 day aging bracket to determine if the criteria have been met to transfer to collection agency.
- Prepares and reviews accounts to determine statement, payment and collection history.
- Works collection report from largest balances down.
- Coordinates with collection agency to verify balance and account information.
- Maintains accurate account of payments and necessary insurance transfers.
Requirements
- High School Graduate.
- Formal schooling or working knowledge of medical terminology.
- Working knowledge and proficiency in electronic processing in the following areas: Blue Cross/Blue Shield, Medicare, Medical Assistance, commercial, and auto.
- Formal schooling or working knowledge of collection procedures for Act 6, Workers' Compensation, VA, and Champus.
- Minimum of two year's previous experience with public contact required.
- Minimum of two year’s telephone collection work within a hospital or related field providing thorough knowledge of collection laws and / or two years of hospital collections or completion of a Medical Secretary program in lieu of experience is acceptable.
Benefits
- Health insurance
- 401(k) retirement plans
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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