Instructional Designer creating innovative digital learning solutions for QBE Insurance's AUSPAC Claims business. Focused on effective storyboarding and engaging content development in a collaborative environment.
About the role
- Technical Training Specialist responsible for delivering training on ASTRO25 Infrastructure and user instruction. Collaborating with teams to ensure effective training delivery and customer satisfaction.
Responsibilities
- Delivering North America (NA) technical training classes for customers, partners, and employees
- Provide detailed technical, administration, and end user instruction on the ASTRO25 Infrastructure, Subscriber Radios, and the Motorola Solutions Ecosystem
- Provide training recommendations with the Training Consultants during customer planning meetings
- Work closely with NA Training Consultants, Account Managers, Customer Service Managers, and Project Managers
- Provide comprehensive training delivery to ensure the highest level of knowledge transfer to the students
- Ensure training delivery is provided to the customer so that they are equipped to use, operate, and maintain their Motorola Solutions products and solutions
- Drive customer satisfaction and strong customer relationships
- Training delivery, development, administration, planning, and execution of training events, including testing and maintaining a lab environment
Requirements
- High School diploma or equivalent
- 3+ years of technical experience with ASTRO/P25 communication systems
- Strong knowledge of P25 Systems Integration
- 5+ years of practical technical experience
- 3+ years of technical training experience
- Working knowledge of networking, PCs, and Operating Systems
- Willing to travel approximately 50%
- Self motivated in both team and solo environments
- Excellent written and oral communication skills
- Committed to accuracy and high standards
- Adept at building strong relationships internally and externally
- Ability to scope effort and coordinate work to meet internal, external, and project timelines
- Customer Service focused
- Practical and verifiable technical experience with Dispatch Console Sites, RF Sites, Key Management Facility & Encryption in P25 Public Safety Communications Systems
- Ability to act independently to uncover and resolve problems
- Understanding of the how elements form a solution
- Research and operate cross-functionally to learn new ideas for innovation
- Keep current with developments in the field of technology & training and consider/recommend their application to key initiatives
- Consult with management and peers
- Associates degree in Adult Education Networking, or similar is preferred
- Working knowledge of voice communications systems, with a focus on VoIP Dispatch Console, LMR and PBX technology
- Working knowledge and experience with P25 Communications Systems and subscribers
- Training Certification or Training Development Experience
- System Management experience in IP Based Dispatch Consoles
- Working knowledge of Visio, MS Office, and Google Suite
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave and more!
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