Customer Experience and Digital Graduate role at Auckland Council focusing on service improvement and customer experience. Join a 2 - year rotational program with hands - on experience and mentorship.
About the role
- Bilingual Customer Service Representative at Moneris supporting financial inquiries and promoting products. Balancing in-office collaboration with remote flexibility in Toronto or Sackville.
Responsibilities
- Provide financial support to merchant clients about billing, balancing, disputes and account administration inquiries
- Promote products and services to merchants
- Identify cross-sell/up-sell opportunities and send leads through appropriate channels
- Collect and document information from merchants
- Use problem solving techniques for inbound telephone service requests
- Achieve individual targets contributing to goals including productivity targets, quality assurance targets, compliance targets, absenteeism targets
Requirements
- 1+ years of customer service experience preferably in a contact centre environment
- Fluent in French and English (reading, writing and verbal) is required
- Strong attention to detail
- Ability to work in a fast-paced environment with changing priorities
- Prior experience with retail or restaurant systems is an asset (point of sale, software)
- Previous experience with Visa, MC, Discover and CUP rules and rule books considered an asset
Benefits
- Comprehensive Total Rewards Program
- Performance-based bonuses
- Flexible benefits starting from day one
- Health Spending Account (HSA)
- Personal Spending Account (PSA)
- Retirement planning support
- Profit-sharing programs including company match
- Defined contribution pension plan
- Growth & development opportunities
- Unlimited access to Coursera
- Mentorship programs
- Internal gig marketplace
- Holistic wellness support
- Employee & Family Assistance Program
- 24/7 virtual healthcare
- Workplace wellness initiatives
- Company-wide recognition programs
- Exclusive banking perks from RBC & BMO
- Access to great employee discounts
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