Technical Support Intern working on a Python - based ROI tool to enhance health investments. Assist in usability and documentation for global health policy support.
About the role
- Senior Technical Support Engineer providing assistance for Mitel’s portfolio, including Contact Center. Resolving complex issues and supporting global partners while maintaining ISO20000 standards and ITIL best practices.
Responsibilities
- Serve as primary point for Incident & Problem Management
- Respond to and resolve incidents and problems
- Provide effective workarounds to minimize user impact
- Engage partners with professionalism and clear communication
- Troubleshoot complex issues integrated within third party frameworks
Requirements
- Strong experience in Windows Server administration
- Hands-on experience integrating with Active Directory and LDAP
- Solid understanding of PBX / VoIP / SIP concepts
- Demonstrated ability in troubleshooting and root-cause analysis
- Excellent oral and written English skills
Benefits
- Full-time employment
- Training across multiple products
- Opportunity to support global partners
- Commitment to diversity and inclusion
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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