Implementation Specialist at EspriGas delivering customer onboarding and operational excellence. Collaborating cross - functionally to ensure a smooth transition and support for customers.
About the role
- Associate System Implementation Specialist for Mindray North America, supporting patient monitoring system installations and troubleshooting in hospital environments with extensive travel.
Responsibilities
- Support go-live activities for hospital monitoring systems installed and tested by a senior System Implementation Specialist (SIS).
- Perform system installations, add-ons, and updates according to project plans, site surveys, and customer requirements.
- Verify that systems meet Mindray performance and quality specifications through post-installation testing.
- Respond on-site to complex issues beyond the scope of local service representatives, ensuring timely resolution.
- Document all service and installation activities in compliance with Mindray administrative and quality policies, including MDR and field corrections.
- Coordinate and execute system updates and configuration changes as needed.
- Participate in continuous training to develop advanced technical, networking, and project management skills for career advancement to SIS.
Requirements
- Formal technical training (via school, military, or equivalent experience).
- Basic understanding of Wi-Fi and IT networking systems.
- Familiarity with Microsoft Windows operating systems and Microsoft Office applications.
- Strong troubleshooting and technical repair abilities for monitoring systems.
- Excellent organization, communication, and problem-solving skills.
- Customer-focused attitude with professionalism and teamwork orientation.
- Valid driver’s license and clean driving record.
Benefits
- 401(k) with company match
- Tuition reimbursement
- Paid time off
- Disability coverage
- FSA/HSA options
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