Implementation Manager overseeing the onboarding process for new clients of Euna Solutions, engaging in project management and product configuration to ensure client success.
HE
Hybrid Advanced Customer Engineer – Critical Account Team
Posted last week
About the role
- Advanced Customer Engineer role at Hewlett Packard Enterprise working with Critical Account Program customers. Focused on providing senior technical resources and solution consultation for enterprise networking.
Responsibilities
- Working with our Critical Account Program customers acting as the senior technical resource
- Identifying sub-optimal designs and/or misconfigurations and consulting on plans to correct
- Working with engineering escalations teams and customers while remote or onsite to identify and troubleshoot issues and/or software or hardware defects
- Build strong customer relationships and become a trusted advisor
- Build strong relationships across the wider internal organization to increase your knowledge, get faster outcomes and build trust
- Be very collaborative with your teammates and the rest of the team
- Requires some travel that should not exceed 40%.
Requirements
- Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
- Typically, 10+ years' experience
- A deep understanding of one or more of the following areas of enterprise networking
- Modern enterprise network design, implementation and troubleshooting, including DNS, DHCP, spanning tree, network access control technologies, including 802.1X, IGRP routing protocols and remote access technologies including IPSec and/or SSL VPN
- 802.11 wireless solutions, including design, implementation and troubleshooting in all current industry protocols including 802.11b, 802.11g, 802.11a, 802.11n, 802.11ac and 802.11ax
- Security solutions, including IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, radius and LDAP directories, as well as how they are implemented in networking environments to meet the needs of the modern enterprise
- Using, evaluating, and developing appropriate engineering design tools and software packages
- Excellent analytical and problem-solving skills
- Conducting reviews of customer configurations and quickly identifying issues
- Strong history of troubleshooting with customers in your current or past roles.
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
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