Customer Support Specialist offering excellent service in Athens, Greece, or remotely. Handling inquiries via phone, email, and chat, ensuring high customer satisfaction.
About the role
- Customer Service Specialist managing customer accounts for Mimeo products and delivering product solutions. Championing ideas that drive customer success throughout the organization.
Responsibilities
- Delivers and sustains support within assigned accounts for Mimeo products and services
- Educates customers on product functionality and value
- Establishes themselves as a subject matter expert
- Monitors and responds to feedback to assess client satisfaction
- Communicates progress and milestone achievement
- Collaborates with internal partners
- Serves as an escalation point to the Customer Service Advisor
- Manages client experience and expectations
- Uses information systems to provide timely and accurate reporting
- Travels to events to support clients
Requirements
- Bachelor’s degree in a related field preferred
- 3+ years of B2B sales/sales support or a related area
- Proficient in the use of software systems (Salesforce a plus)
- Working knowledge of the Microsoft Office suite and Adobe Acrobat Professional
- Basic knowledge of FTP, HTTP, HTTPS, SSL; internet browsers and ISPs; proxy servers and firewalls
- Exceptional project management skills
- Must be available after typical work hours
- Flexibility to travel 10% of the time
Benefits
- Competitive Salary with annual salary reviews
- Excellent medical, dental, and vision coverage
- 401K
- Flexible PTO Policy
- Internal career advancement opportunities
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