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Onsite Assistant Director – AV/Technology and Facilities Management
Posted 6 days ago
About the role
- Assistant Director responsible for AV technology management and facilities operations at Armstrong Student Center. Collaborating with student staff and external partners for optimal service delivery.
Responsibilities
- Responsible for managing technology associated with the student center, including: AV equipment, assistive technology devices, sound and light equipment, digital advertising displays, and security systems (camera system, key control, etc.)
- Develops relationships with on and off campus partners who help maintain Armstrong technology: Information Technology, ESports, outside contractors.
- Maintain inventory of technology and AV equipment.
- Meet with departments, student organizations and external clients, as requested, to provide advice and guidance regarding AV services and functionality for events.
- Manage repair, replacement and preventive maintenance schedules.
- Creates budget projections for annual maintenance costs.
- Trains student staff on use of all building technology, AV systems, and sound systems (including sound and light boards).
- Directs the technical and digital infrastructure of the Armstrong Esports Lounge, and the RedZone game room, including management of the ggLeap platform, computer hardware and user access to ensure a positive gaming experience.
- Directs the daily facility operations of the student center, specifically managing building systems, physical facilities, hardware and technical components.
- Collaborates and works closely with student Building and Events Managers to ensure good communication and completion of facilities related activities.
- Responsible for the care and maintenance of facility infrastructure, furniture, fixtures and equipment.
- Serves as the primary liaison for off-campus service providers, managing vendor contracts and performance.
- Develops and maintains relationships with campus partners who contribute to a positive building environment, including: physical facilities, dining services, custodial services, campus police, and building tenants.
- Develops and manages repair, replacement and preventive maintenance schedules.
- Creates annual budget projections for both physical and technical maintenance costs.
- Works in collaboration with the Associate Director and Director to manage project construction & contractors tied to building improvements.
- Submits and tracks work orders and help manage repairs and maintenance of facility.
- Administers building automation (BAS) to regulate climate control for large-scale event venues, optimizing occupant comfort while executing energy-saving protocols during periods of low occupancy.
- Manages building access and security through oversight of key inventory/control, computer-controlled access points and building CCTV systems.
- Assists in sustainability initiatives as related to the facility and equipment.
- Trains student employees on proper usage of equipment and set up
- Alongside the Assistant Director for Event Operations, serves as a key advisor and indirect supervisor to student management teams, delivering guidance on physical facility maintenance and technology systems, including troubleshooting support.
- Acts as the designated on-site lead, providing AV production support for high-profile events (may include occasional evenings or weekends).
- Designated as "Essential Personnel," providing critical on-site leadership and operational support during weather-related events, facility emergencies, and campus-wide crises to ensure student safety and infrastructure protection.
- Represents departmental interests on the Miami University Parking Advisory Board.
- Serves as a primary Building Point of Contact (BPOC), acting as a liaison between the facility, university administration, and Physical Facilities.
- Partners directly with the Miami University Police Department (MUPD) to assess facility security needs.
- Maintains a high degree of flexibility by executing specialized projects and "other duties as assigned.”
Requirements
- Bachelor's degree conferred by start date and two years of professional experience in an educational setting, event management, theater, or facility operations.
- Experience with the use and configuration of sound, lighting and audio visual systems
- Strong organizational skills
- Strong problem solving and critical thinking skills
- Experience providing excellent customer service
- Must be willing and able to work some evenings and weekends as needed to support events and activities - will have a flexible schedule
- Ability to manage multiple tasks and a fast-paced environment
- Experience with the use and configuration of gaming systems and/or e-sports operations.
- Skilled at providing AV support for meetings, conferences or events.
- Experience in a higher education, facility operations and/or student centers.
- Project Management
Benefits
- Benefit Eligible
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