Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Enterprise Customer Success Manager responsible for customer relationships and platform adoption for Mendix in the DACH region. Driving digital transformation and achieving revenue goals through enterprise success programs.
Responsibilities
- Becoming a trusted advisor, building and sustaining customer relationships while driving the adoption and expansion of the Mendix platform to exceed our revenue goals
- Leading the post-sales effort in building Enterprise Success Programs through which you will deliver consistent value to your customers
- Becoming a Mendix platform-adoption expert so that you can astutely discuss and teach the value and purpose of each part of the Mendix platform as well as the adoption roadmap
- Applying your domain expertise with customers in best-practice discussions that can either be specific to the use of Mendix or more general regarding enterprise success
- Your focus will be on customer intimacy as you drive business value assessment and deliver business impact and innovation to customers by truly understanding their key business drivers
- The CSM is a high-impact and high-visibility role responsible for ensuring the pervasive enterprise adoption of the platform and for closing enterprise contracts within an assigned set of accounts
Requirements
- 5+ years of experience in executive-level customer-facing roles such as customer success, sales account management, presales or consulting, working with large enterprises in DACH, within a high-growth technology environment
- Proven success record in customer onboarding and driving additional revenue through customer expansion
- An understanding of technology and an ability to distinctly explain technological and business concepts
- Demonstrated effectiveness in multi-faceted digital transformation projects
- A strong vision for digital transformation
- Exceptional executive-level communication, presentation, and interpersonal skills **in German **and English.
Benefits
- Equal Employment Opportunity Statement
- Pay Transparency Non-Discrimination Provision
- California Privacy Notice
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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