Senior Customer Success Manager coordinating customer relationships and enhancing user experiences at Workday products. Liaison role enhancing service quality and operational performance for designated customers in a Fortune 500 company.
About the role
- Analista de Customer Success focado na jornada dos clientes B2B do setor de saúde. Responsável por maximizar engajamento e adoção das soluções oferecidas pela Memed.
Responsibilities
- Continuously and strategically monitor key performance indicators (KPIs) of contracted campaigns, identifying optimization opportunities to maximize client impact and results.
- Map client needs and drive revenue growth through upsell and cross-sell opportunities, offering tailored solutions that increase the value delivered to the client.
- Build and strengthen trusted relationships with clients, acting as a business consultant in close partnership with the commercial team to ensure satisfaction, retention and sustainable portfolio growth.
- Analyze data and metrics to anticipate trends, identify gaps and generate insights that guide strategic decisions and continuous improvement actions.
Requirements
- Proven experience in customer service and account management, preferably in the healthcare and technology sectors.
- Clear, concise and persuasive communication, with the ability to engage diverse stakeholders.
- Proactive, results-oriented profile with the ability to operate in dynamic, high-pressure environments.
- Advanced knowledge of CRM tools (such as Pipedrive or similar), PowerPoint, Excel and Google Workspace (Sheets and Slides).
- Strong ability to collaborate within cross-functional teams.
- Previous experience in the pharmaceutical industry or healthcare sectors, with knowledge of product portfolios and commercial structures in the segment.
- Familiarity with data analysis tools such as Power BI or Streamlit.
Benefits
- Health and dental insurance to take care of what matters most
- Life insurance
- Extended parental leave
- Meal or food allowance, accepted at any restaurant or supermarket
- Access to Creditas with personalized financial solutions
- Partnership with Sesc
- Exclusive partnerships that make your routine easier
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager leading strategic accounts, ensuring customer value realization at Genesys. Orchestrating collaboration across various teams to drive business growth and success in customer experience.
Senior Customer Success Manager responsible for managing customer success for enterprise clients at Genesys. Focused on driving retention, expansion, and customer satisfaction across strategic accounts.
Customer Success Manager at ShopGrok ensuring retail clients maximize platform value. Engage in customer journey from onboarding to ongoing management and insights delivery.
Pessoa Coordenadora de CRM supporting data - driven communication strategies at iD\TBWA agency in São Paulo. Taking charge of CRM initiatives and overseeing effective execution across teams.
Werkstudent working on Microsoft Dynamics 365/CRM system development at Labtagon GmbH. Involving in business applications enhancing and digital processes management in a hybrid model.
Senior Microsoft Dynamics 365 CRM Consultant organizing workshops and collaborating with clients. Providing technical support and driving software development in CRM solutions.
Customer Success Manager for DACH customers optimizing recruitment technology through onboarding and long - term growth. Drive customer satisfaction and retention in a fast - growing scale - up.
Customer Success Manager optimizing technical operations for FoodGenius through troubleshooting and client support. Collaborating with teams to ensure smooth operations in the gastronomy sector.
Senior Customer Success Manager responsible for onboarding healthcare partners at LINDERA. Ensuring successful implementation of AI - driven health solutions and training for healthcare professionals.