Senior Business Analyst driving technology platform design and compliance for Mission Underwriting Services. Collaborating with teams to implement ISO, AAIS, NCCI content and improve business processes.
About the role
- Insights Analyst at Meltwater transforming data into narratives for clients. Collaborating on reporting workflows to deliver insights with clarity and impact.
Responsibilities
- Join Meltwater's Client Insights team as Insights Analyst, where you'll play a key role in transforming data into meaningful narratives for our clients.
- You’ll contribute to bespoke reporting, using both quantitative and qualitative analysis to uncover trends, identify opportunities, and guide strategic decisions.
- In this role, you’ll take ownership of report delivery workflows, coordinating internally as needed to ensure insights are delivered with consistency, clarity, and impact.
- Your work will blend data storytelling, critical thinking, and collaborative execution.
- Interpret customer requirements, translate them into clear reporting deliverables, including generating dashboards, query building and recurring or ad hoc report formats.
- Conduct quantitative and qualitative analysis of earned and owned media data, including social listening outputs, news coverage, and content performance, to identify key narratives, opportunities, and risks.
- Craft contextual insights based on performance metrics and KPIs, turning raw data into clear, concise storylines.
- Maintain visibility across reporting timelines, proactively communicate progress or blockers, and ensure methodological consistency and quality across all deliverables.
- Uphold visual and formatting consistency across deliverables, proofreading for clarity, data integrity, and narrative cohesion.
- Address customer inquiries and concerns regarding delivered reports, contributing to training and initiatives to enhance team knowledge and efficiency.
- Conduct quantitative and qualitative analysis of data to provide clients with insights on brand perception, performance, and industry trends.
- Own the reporting workflow from setup to delivery, ensuring clarity in expectations, smooth coordination with internal teams, and high-quality outputs for clients.
- Utilize Meltwater software, Excel, and PowerPoint to extract data, synthesize findings, and package insights in a way that informs strategic decisions.
- Develop strategies to improve report quality and objectives based on client feedback, ensuring timely completion of deliverables with high quality by effectively coordinating with the team.
Requirements
- Bachelor's degree in a relevant field such as Social Sciences, Communications, Marketing, Media Studies, Data Analytics, or related fields emphasizing research and analysis.
- 0-2 years of relevant work experience (client-facing roles are advantageous).
- Exceptional written and verbal communication skills in English, with a particular emphasis on proficient report writing in English.
- Proficiency in Microsoft PowerPoint & Excel, including PivotTable, VLOOKUP, and similar functions.
- Meticulous attention to detail, adept at handling recurring tasks and ensuring data integrity.
- Proficient report writing skills, covering both qualitative and quantitative aspects.
- Customer-focused mindset with a commitment to exceptional client servicing.
- Critical thinking skills, facilitating insights derived from data analysis.
- Strong interest in current affairs, mainstream media, and social media trends.
- Comfortable working autonomously and collaborating effectively with remote team members, including reporting to managers situated in distant locations.
- A keen interest in learning, adaptability, and resilience in a dynamic work environment.
Benefits
- Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance.
- Excellent medical, dental, and vision options
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career
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