About the role

  • Business Analyst driving end-to-end process excellence across International Vehicle Payments Technology landscape. Collaborating with leadership to enhance efficiency and reduce operational risk.

Responsibilities

  • Drive end‑to‑end process excellence across the International Vehicle Payments Technology landscape.
  • Act as a strategic partner to Technology and Business leadership, identifying, analyzing, and transforming operational processes to enhance efficiency, reduce risk, and increase commercial value.
  • Report directly to the VP, IT Performance, and regularly collaborate with International Vehicle Payments Technology Leadership, Product Leadership, and Business Stakeholders.
  • Leading end‑to‑end analysis of cross‑functional business processes to identify inefficiencies, duplication, control gaps, and operational risks.
  • Documenting current‑state processes using structured modelling standards such as BPMN.
  • Designing future‑state processes aligned to strategic goals, regulatory requirements, and performance targets.
  • Applying Lean, Six Sigma, and value‑stream methodologies to drive measurable cycle‑time reduction, cost optimization, and quality uplift.
  • Establishing process ownership models, governance structures, and performance metrics.
  • Building and maintaining a structured process inventory and control framework.
  • Tracking and reporting measurable improvement outcomes to ensure sustained benefits realisation.
  • Defining operational KPIs aligned to strategic and process objectives.
  • Using data‑driven analysis to diagnose root causes and validate improvement hypotheses.
  • Supporting development of performance dashboards and management reporting.
  • Partnering with business leaders to monitor and refine process performance.
  • Translating process improvements into clear functional and non‑functional system requirements.
  • Facilitating discovery workshops to eliminate ambiguity and streamline workflows.
  • Ensuring technology solutions align to agreed future‑state processes.
  • Conducting change impact assessments related to process redesign and operating model changes.
  • Supporting stakeholder adoption through documentation, training, and governance enablement.

Requirements

  • Qualified by experience, with a proven track record in business analysis.
  • Bachelor Degree considers as desirable
  • 5+ years of business analysis experience within an international organization.
  • Experience in the payments industry is highly desirable.
  • Strong proficiency in Microsoft Visio (professional level); experience with Power BI is a plus.
  • Familiarity with the BPMN framework would be an advantage.
  • Significant experience leading end‑to‑end business process improvement within complex, technology‑enabled environments.
  • Expertise in structured methodologies such as Lean, Six Sigma, BPMN, or value‑stream mapping.
  • Proven track record delivering measurable operational improvements (e.g., cost, cycle time, quality, control).
  • Strong capability in current‑state assessment, root‑cause analysis, and future‑state design.
  • Experience establishing process governance, ownership models, and performance metrics.
  • Ability to translate process redesign into system, data, and control requirements.
  • Confident facilitation of cross‑functional workshops to diagnose inefficiencies and drive alignment.
  • Strong analytical and structured problem‑solving skills, with the ability to use data to quantify impact.
  • Certification in Lean, Six Sigma, BPM, or equivalent disciplines (Desirable).
  • Recognised Business Analysis certification (e.g., BCS, CBAP, PMI‑PBA) (Desirable).
  • Experience supporting large‑scale operating model transformations (Desirable).

Benefits

  • Medical, Dental & Vision benefits available the 1st month after hire
  • Automatic enrollment into our 401(k) plan (subject to eligibility)
  • Virtual fitness classes offered company‑wide
  • Robust PTO including major holidays, vacation, sick, personal, and volunteer time
  • Employee discounts with major providers (wireless, gym, car rental, etc.)
  • Philanthropic support for local and national organizations
  • Fun culture with company‑wide contests and prizes

Job title

Business Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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