Customer Success Manager leading a team for trial enablement and adoption in law firms. Collaborating with Sales, Marketing, and Product for enhanced customer engagement and onboarding strategies.
About the role
- Client Success Manager at Meltwater ensuring customer satisfaction and helping clients maximize solution usage. Collaborating with internal teams for effective product implementation and ongoing support.
Responsibilities
- Product implementation, risk mitigation, and ongoing customer support
- Collaborate with internal teams such as Renewal Managers and Account Managers
- Provide strategic guidance and support to customers to help them maximize use of our solutions
- Tailor solutions to align with customers' objectives
- Reach out to customers prior to contract renewal to resolve issues
- Onboard new customers and gather feedback for continuous improvement
Requirements
- Bachelor's degree or higher
- Minimum 2 years of experience in Customer Success, Account Management, or a related field
- Excellent communication skills in German and English
- Results-oriented and committed to customer satisfaction and success
- Proactive and responsive to customer needs and opportunities
- Team player who collaborates effectively with cross-functional teams
Benefits
- 26 days of paid vacation plus an additional day off on your birthday
- Health insurance with national and worldwide coverage
- 30% contribution to your company pension plan
- Free access to the Calm app for you and your loved ones
- Family leave benefit that increases with your tenure at Meltwater
- Opportunities for professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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