Employee Relations Manager driving wellness objectives and KPIs at BBVA. Leading wellness proposals and maintaining employee retention mechanisms in Peru.
About the role
- Account Manager at Megaport ensuring smooth operations and customer satisfaction through team collaboration. Involves coordinating service deployments and identifying growth opportunities in cloud infrastructure.
Responsibilities
- Commercial & Account Support: Sales Enablement: Act as the operational right hand for Sales Executives, managing quotes, pricing, and account updates to keep the sales cycle moving.
- Account Growth: Proactively identify expansion opportunities and suggest additional capacity or services that add tangible value to the customer’s infrastructure.
- Operational Coordination: Project Orchestration: Coordinate server provisioning, migrations, and upgrades by working closely with internal technical teams to ensure perfect execution.
- Delivery Excellence: Track all deployments from start to finish, ensuring internal systems (CRM, tickets) stay accurate and customers are notified of completion.
- Billing & Account Maintenance: Revenue Operations: Configure billing plans (hourly, monthly, or annual) and serve as the first point of contact for invoice queries or plan adjustments.
- Lifecycle Management: Handle account maintenance, including credits and cancellations, ensuring all changes follow company guidelines and maintain data integrity.
- Team Collaboration & Growth: The Pod Engine: Operate as a central figure in our "POD" model, collaborating daily with Sales, Solution Architects, and Ops to streamline the customer journey.
- Continuous Improvement: Follow established processes while contributing fresh ideas to help us scale more efficiently.
- Technical Mastery: Actively build your knowledge of cloud infrastructure, baremetal, and global networking services.
Requirements
- Effective Communicator: You are comfortable engaging with customers and can translate internal operations into clear, professional updates.
- Meticulous Organizer: You have an eye for detail and a structured approach to work. You take pride in keeping systems accurate and ensuring no task is left unfinished.
- Growth Mindset: You are genuinely curious about the "how" behind technology. You are eager to dive into the technical and operational nuances of cloud infrastructure.
- Adaptable: You thrive in fast-paced, global environments. You can manage multiple priorities without losing your focus or your sense of humor.
- A background in Customer Success, Account Management, or Sales Support is a major advantage.
- Tech Industry Exposure: Previous experience at a cloud, hosting, or SaaS company will help you get up to speed quickly.
- Tool Proficiency: Experience navigating CRMs (like Salesforce or HubSpot), ticketing systems, or complex billing platforms.
- Technical Foundations: A basic understanding of how servers, cloud environments, or networking work (though we are happy to train the right person).
Benefits
- Flexible working environments with the ability to do your job from anywhere
- Birthday Leave
- Generous study and training allowance + 5 days paid study leave
- Creative, fun, and contemporary workspaces
- Motivated team of industry experts and new talent
- Celebrated success with ‘Legend’ and ‘Kudos’ Awards
- Health and wellness program
- Opportunities for career growth and potential for global intra-company transfers for interested candidates
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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