Business Process Analyst facilitating cross - functional process improvements at Nokia. Supporting process implementation and coaching teams on best practices in business process management.
About the role
- Customer Order Solutions Analyst II at McCormick responsible for order management and customer satisfaction in hybrid work environment. Leading initiatives for operational excellence and issue resolution.
Responsibilities
- Manage end-to-end order cycle for assigned strategic or complex accounts (domestic, export, intercompany).
- Proactively manage stock agreements, replenishment models, forecast alignment, and make-to-order coordination with Supply Planning and Manufacturing.
- Lead cross-functional coordination to resolve service risks (shortages, backorders, quality holds, credit blocks, logistics constraints) ensuring minimal customer impact.
- Perform advanced service level analysis (OTIF, case fill rate, backorder aging, claims trends).
- Develop action plans and present findings in internal and customer meetings.
- Support and influence continuous improvement initiatives in Order-to-Cash processes, automation, reporting enhancements, and SOP standardization.
- Act as escalation point for complex customer claims, disputes, and service incidents; ensure root cause analysis and preventive actions.
Requirements
- Bachelor’s Degree required in Business Administration, Supply Chain, Logistics, International Business, Engineering, or related field.
- 3+ years of experience in Customer Order Management, or Supply Chain.
- Experience managing strategic or high-complexity accounts.
- Strong knowledge of SAP ERP (SD required; MM desirable).
- Experience with export processes and documentation (desirable).
- Advanced Excel.
- Advanced or Fluent English (spoken and written).
Benefits
- Competitive compensation
- Career growth opportunities
- Flexibility and Support for Diverse Life Stages and Choices
- Wellbeing programs including Physical, Mental and Financial wellness
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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