Management Analyst providing data collection and analysis for federal clients. Tailoring services for civilian, defense, and private - industry sponsors.
About the role
- MGS Associate Specialist providing consultative services for meeting solutions and conference room systems. Collaborating with business colleagues to support in-person, hybrid, and remote meetings.
Responsibilities
- Collaborate with business colleagues to understand global, regional, division, and local business requirements to successfully support In person, Hybrid and remote meetings.
- Collaborating with product and service owners across Information Technology (IT) to identify improvements areas to improve the end user experience.
- Support our Executive support team with trainings and meeting support for critical executive meetings.
- Collaborating with product and support teams in the Conference room space to assure that knowledge for our End users is clear and concise.
- Keep abreast of new technologies, methodologies, industry practices and standards
- Look for ways to market and grown adoption of the MGS service across the company
- Partner with Key business stakeholders (Admins) to proactively provide training and consultative services customized to their business process.
Requirements
- Minimum one (1) year of relevant work experience with a demonstrated record of customer focus and continuous professional growth
- Exceptional interpersonal flexibility and ability to work independently on tasks that are not well defined
- Ability to effectively work in cross-functional teams
- Excellent English written and oral communication skills
- Proactive nature and good organizational skills
- Strong influencing and negotiating skills
- Service and results-oriented mindset
- Accountability for achieving personal, team and organizational objectives
- Experience in a customer support or contact center role preferred
- Experience working with colleagues and clients in different regions of the world preferred
- Technology field experience with a focus on Customer service preferred.
- High School Diploma required. Advanced degree preferred.
Benefits
- medical, dental, vision healthcare and other insurance benefits (for employee and family)
- retirement benefits, including 401(k)
- paid holidays
- vacation
- compassionate and sick days
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